How To Manage an Emergency Call – Art W2ALW

We are entering BRUSH FIRE season again. As communicators, we may receive an emergency call for help at any time for any reason! First and foremost, if you do receive a call, try to keep the caller calm and maintain control of the call.

Required Information:

  • Location of Incident: Town, Street, Street Name and Name of Nearest Street Intersection
  • Contact Information: Name and Phone Number (check your phone’s Caller Id also)

Optional But Helpful Information:

  • Ask caller if they observe people, buildings, vehicles, obstructions, dangers in or near the scene
  • Ask called if they will remain on scene until Emergency Services arrive

Contacting The Dispatcher:

  • Be sure the information you report is as accurate as possible
  • Keep your report simple and direct
  • Provide your phone number to the dispatcher in case more information is requested
  • Remember to: Print Out The List of Emergency Numbers from the ACT site
    • Place copies in you home, ham shack and the glove box of each of your vehicles

Emergency Phone Numbers Available

Team – Emergency Phone Numbers Page Set Up

Gil KC2WCB and I had an extended conversation with Ken KD2DZZ after the Suffolk County Radio Club Rag Chew Net on 12/17/14. First I’d like to say thanks to Ken for joining our team. I am sure his expertise in Rescue Services will become a huge asset to the team.

Ken explained that his Ambulance Service has been discussing the addition of Amateur Radio equipment to their Headquarters. Since that’s the case, we spoke at some length how ACT might provide secondary communications under certain conditions.

Ken asked how the ACT Team might provide assistance to the Medford Ambulance Company. Gil and Ken then discussed a scenario where an Ambulance on call may need to be re-routed due to downed wires or trees, blizzard conditions, etc. Gil stated that ACT could pass “up to the minute” routing information over to the Ambulance via Headquarter’s Amateur Radio equipment.

Ken, Gil and I went on to discuss the possibility of approaching the Medford Ambulance Company and possibly other Ambulance Companies in the area with a short presentation to demonstrate how ACT may fit in.

Finally, Ken and I spoke about local, State and Federal Emergency Contact numbers. Ken stated that he would provide the team with an extensive list of emergency numbers. I received the list and began reviewing it. At this point I have started a new page of emergency numbers. It will take some time to get through Ken’s extensive list.

Please take a moment to familiarize yourself with the Emergency Phone Numbers. Why not print out copies for your vehicles, kitchen drawer, Ham Shack, etc.

 And… As always, your comments, suggestions, ideas and criticisms are welcome!